FAQs.

Got questions about how we work & what you get

Frequently Asked Questions
How do I place an order?

It's very easy. Simply click the Order Now button, select your package, and make a payment. Your order will be processed automatically. After a successful payment, you'll be taken to the creative brief form. Fill in the blanks to describe your logo's final look. Click here for more information on the logo design process.

What type logo you're design?

For over a decade since 2015, we've been creating logos in a wide range of styles, including modern, flat, minimalist, mascot, character, cartoon, illustrated logo, monogram, wordmark, typomark, freestyle, and more. Choose your package based on your brand's style. See our previous logo design work here.

What are the steps in the design process?
  1. The creative brief contains all necessary details.
  2. We research and analyse data. You will be presented with a few initial concepts (VL01 = Version Logo 01).
  3. You review (VL01) and decide which direction you'd like to go in, and we design your (VL02).
  4. We will review (VL02) and make any necessary revisions.
  5. We send all source files and ownership once the design is complete.
  6. Done!

Click here for more information on the logo design process.

Will I be updated on the progress of the logo design?

Yes. Absolutely! You will be assigned a Dedicated Client Support (DCS) once you submit the creative brief. He/she would keep you updated about your project. Our DCS are fully trained to communicate your inputs to the team of designers working on your project without any loss of information, and they will contact you if the team has any questions.

What information do you need to design my logo?

The more information we have about your brand or company, the better. Don't worry, you'll be taken to a page where you can complete the creative brief form.

How long until I get my logo designed?

You'll receive your initial logo design concept within 3-5 days of payment. Choose the concept you want and we’ll discuss how to design it, whether it’s colour changes, structure, layout, or something else. The process will continue until you are completely satisfied with the final logo.

Which of the packages should I order?

You will be guaranteed world-class logo design quality with any package. The difference is the type of logo that you need for your brand or business. Choose the package that best meets your requirements. For example, if your brand/business requires an illustrated logo, such as a mascot-style logo, you can select the Illustrator logo package.

What time zone do you operate in?

Our clients come from all over the world. You can adjust your time zone to match ours. We operate Monday through Friday, 10:00 a.m. to 5:00 p.m. Eastern Standard Time (EST). Click here if you want to get in touch with us.

Do your logos unique?

Yes! Our logos are all 100% unique and timeless. We guarantee you'll be pleased with the results of our premium custom design service. Unlike cheaper services, our design does not contain clip art or copied designs that may void your trademark. Click here to see some of our previous work.

Do you only design logos for businesses?

No. We don't just design logos for businesses. Our global clientele spans a wide range of industries. We put a mark on everything! Logos for your YouTube channel, clothing, Facebook page, website, blogs, school, college, NGOs, clubs, and your own personal name are all possible. All of these (and more) can have logos made for them.

Do you provide other graphic design services besides logos?

Yes! We're a multi-talented, diverse skill set team. If you're searching for a one-window solution, we're your best choice. Click here for a list of our services.

What is a vector file?

The vector file can be scaled to any size without losing the quality. It fully scalable and commonly used in print. Every professional logo should have a file called a vector. They come in AI, EPS, SVG & EPS formats.

What is a revision?

A revision is an alteration made to the original design. For example, a change in typography style, a change in color scheme, or the addition of information. Please keep in mind that changing the entire design, content, or theme does not count as a revision and incurs additional fees.

How many revisions do I get?

All packages include five revisions. In most cases, our clients are satisfied and happy with our design after 1 or 2 revisions. In order to meet the goals set, revisions will be necessary. Our design process is sequential, so we'll work in stages-briefing, conceptualization, sketch, and final design. We will make as many revisions as you need (within reason), but once one stage is approved, we can't go back and do it all over again. If this occurs, we may charge a fee for the additional time we spend on the design.

Why don't you provide unlimited revisions like other designers?

Don't fall into the trap! Unlimited revisions = Unrealistic!

We often see graphic designers claim "unlimited revisions" as one of their service benefits. To us, claiming "unlimited revision" as a benefit of working with a designer indicates that the designer lacks confidence in their own skills and is simply using the phrase to attract clients.

You need to trust the expert. Would you trust an orthopedic surgeon who stated they'd keep piercing your spine until they located and fixed the issue? Surely not!

Simply put, an expert graphic designer knows what to do and what not to do in order to position your brand correctly in relation to your target market, based on our previous branding experience and knowledge.

Can I get a refund if I don't like the designs?

To be honest, client satisfaction is very important. If we can't deliver the perfect logo design, we will issue a refund to you. Once you have received your refund, you will no longer be entitled to receive copyrights or licenses for any of the designs.

Will I get a copyright transfer for the New Logo Mark?

Yes! Definitely. This gives you full ownership of the new logo mark and all usage rights. By default, we reserve the right to claim the authorship of the artwork, which mean that we can list it in our social networks and portfolio.

Can I make changes once my project is complete?

A sense of style goes hand in hand with technical expertise. If you make adjustments, the consistency may be lost. If you want to make any changes to your project after it has been completed, We recommend that you contact us to discuss your new requirements. We will do everything possible to reach your new objective at the minimum cost.

Which file types am I going to receive with the final design?

The following are the file types you will receive: JPEG, PNG (Transparent Background), PDF, and Ai (Adobe Illustrator vector file). If you require additional file types such as SVG or EPS, please let us know ahead of time so that we can prepare them for you. cost.

Can't find the answers to your questions here?

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